Privacy Policy

Effective date: March 2, 2026

This policy explains how CyrixLabs collects, uses, and protects personal information when you use our website, dashboards, and support services.

1. Information We Collect

• Account and profile information (name, email, company, login details).
• Support and communication data you submit through forms or email.
• Usage and device data (pages visited, browser type, approximate location, IP address, timestamps).
• Operational data from product use, such as workspace activity and ticket metadata.

2. How We Use Information

• To provide and maintain CyrixLabs services.
• To respond to support requests and product feedback.
• To monitor reliability, security, and abuse prevention.
• To improve features, user experience, and platform performance.
• To send service-related notices (such as policy updates and operational alerts).

3. Cookies and Similar Technologies

We may use cookies and local storage to keep sessions active, remember preferences, and understand product usage. You can control cookies through your browser settings, but some features may not work correctly if disabled.

4. Sharing of Information

CyrixLabs does not sell personal information. We may share information only when needed with trusted service providers (such as hosting, analytics, and support tooling), to comply with legal obligations, or to protect rights and platform security.

5. Data Retention

We retain personal information only for as long as necessary to provide services, resolve disputes, enforce agreements, and meet legal requirements. Retention periods vary by data type and business need.

6. Your Privacy Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also request export of eligible account data.

7. Children's Privacy

CyrixLabs services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Policy Updates

We may update this policy from time to time. If we make material changes, we will update the effective date and post the revised policy on this page.

9. Contact Us

For privacy questions or requests, contact us at [email protected] or use our support page.